Terms & Conditions


We want you to be completely satisfied with every purchase :)

Welcome to the www.pole-floats.com website Terms and Conditions !

The Website is operated by:

Company address :                                                                  Store address :

RIZOV FLOATS LTD                                                                     RIZOV FLOATS LTD

BG203144157                                                                            BG203144157

Bul.Petar Dertliev 42                                                                 Bul.25 September № 49

1324 Sofia                                                                                  9300 Dobrich

Bulgaria                                                                                     Bulgaria

+359888809155                                                                         +359888809155

+359885325107                                                                         +359885325107

 How to contact us ?


e-mail : petarrizov@abv.bg


Hours: Weekdays - 8am to 5pm


Using any part of the site, you agree to be bound by these Terms of Service.

It is your responsibility to check this page periodically for changes.

Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

If you do not agree to all the terms and conditions of this agreement,you may not access the website or use any services.

All prices and descriptions listed are subject to change without notice.

Any product may be removed from current sale at any time. We strive to provide the most accurate information to our customers.

Typographic or photographic errors are subject to correction.


The prices and availability of the goods are specified on the www.pole-floats.com

This information is subject to change without notice.

Each price is in EUR and  is inclusive of different VAT % for every country .

There will be an additional charge for delivery, the amount of which will vary according to the weight of your order.


Depending on when you have placed your order, it might take up to 5 working days to process your order.

Estimated shipping time (don't forget to add handling time!):

Generally 7 to 10 business days for European countries .

IMPORTANT: sometimes there may be delays, especially if you order is required to go through your country's customs system. Also sometimes there may be delays - around some holidays as  Christmas, Easter....

When we are in vacation or we have a National holiday we will write a note on the HOME page about your orders and time to dispatch .

Please make sure during the checkout process that you have entered all information correctly.

All shipments require a signature at delivery.

As every order is unique, shipping rates vary according to the weight of your order placed / usually shipping rate is minimum  5.49 EUR /



Damaged or Defective Items

If you receive a wrong or damaged item, please write at :petarrizov@abv.bg

Exchanges :

We only replace items if they are defective or damaged .

If you need to exchange it for the same item, send us an email at petarrizov@abv.bg

If something you ordered hasn't arrived:

If your order/parcel has been returned without a reason we will dispatch the goods again free of charge. 

If you don't receive your order, you have 40 days from the date of the sending to claim non-receipt. If the item doesn't arrive, you're legally entitled to refund.


Your refund will be credited into the same account your payment came from .


Your account will be credited  to the original card used for payment. It can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show the refund on your account. We are unable to process a refund onto a card without the cardholder present; if you do not have the card you have paid with, the refund will be applied to your new card after your email to petarrizov@abv.bg

Right to cancel :

Consumers in the European Union have the right to cancel the purchase until three (3)  days after date the service was purchased by sending written notice of cancellation by email .  

This right of cancellation applies to all products and services offered on the site.

If you cancel the purchase, we will reimburse to you all payments received from you, including the costs of delivery until ten  days after your cancel .

Your refund will be credited into the same account your payment came from .